6 key questions for interviewing a property manager

May 20, 2025

6 KEY QUESTIONS FOR INTERVIEWING A PROPERTY MANAGER

LEARN HOW TO DISCOVER IF A PROPERTY MANAGER IS EQUIPPED TO HANDLE YOUR PROPERTY CORRECTLY.

A Bed With Two Pillows and a Sign That Says Hyde Burchell — Hyde Burchell Buyers Agents In Canberra, ACT

INTRODUCTION

Hi there property investor.

Welcome to "6 Key Questions For Interviewing a Property Manager," an essential guide crafted to optimise your selection process for managing investment properties.


Choosing a property manager is critical for maximizing returns and ensuring efficient management of your investments. This resource aims to streamline your decision-making by providing a structured approach to interviewing potential managers, ensuring you gather vital information necessary for making informed choices.


By asking strategic questions, you can uncover insights into the manager's experience, tenant management practices, and operational strategies.

This guide is tailored to emphasize crucial aspects such as tenant screening methods, portfolio growth, and financial transparency. Armed with this knowledge, you'll be equipped to evaluate candidates effectively and select a manager who aligns with your investment goals.


Managing investment properties requires careful consideration and preparation. Utilize this resource to navigate the interview process confidently, ask pertinent questions, and ultimately find a property manager who enhances the profitability and longevity of your investments.


Here's to successful property management and fruitful investments!

A Man and Woman Are Standing in a Kitchen Next to a Tablet — Hyde Burchell Buyers Agents In Canberra, ACT

THE GOOD STUFF

What to ask and why

1. How do you handle tenant communication and relationship management?


The goal: To understand how the property manager fosters positive tenant relationships and handles communication with you and your tenants effectively. A happy tenant is the key to a good investment so communication, being the cornerstone of a multiple party relationship, is key to ensuring that your investment is managed smoothly and without issues. 


2. What is your strategy for optimising rental income and minimising vacancies?


The goal: To assess the property manager's proactive approach to maximising rental income and keeping vacancies low. Down time means no profits so relying on just listing a property on an online real estate portal and hoping for tenants to come to the door is no longer the best or first option a property manager should use. 


3. What is your tenant screening process, and how do you ensure quality tenants are selected?


The goal: To determine how thorough the property manager's tenant screening process is and ensure they prioritize selecting reliable tenants. Many agencies use a tenant database but here are many other avenues for discovering the suitability of a tenant that should be used in conjunction with a tenancy database. 


4. Can you describe a challenging situation with a tenant or property owner and how you resolved it?


The goal: To evaluate the property manager's problem-solving skills and ability to handle difficult situations professionally and creatively. Property managers are like residential hostage negotiators so skills to de-escalate scenarios and keep the situation out of ACAT are essential for your best interests. 


5. How many properties similar to mine do you currently manage, and what types of properties are they?


The goal: To understand the property manager's experience with properties similar to yours and ensure they have relevant expertise. This is very relevant for apartment buildings as knowledge unique the apartment building and a relationship with the body corporate is very key to efficient management practices.


6. Can you provide examples of how you have successfully increased property value for your clients?


The goal: To gauge the property manager's ability to enhance property value through strategic management and improvements rather than just collecting rent and doing a routine inspection.

CONCLUSION

This is just the beginning. 

At Hyde Burchell Buyers Agents, we believe property buyers in Canberra deserve the same expertise and support as sellers and this complimentary resource is just one of many we offer to start you on your property journey with confidence. You can check them all out  here.


However we understand that buying a property is about more than just bricks and mortar, so with services starting at just $1000+gst, we offer a range of solutions designed to suit every budget, making empowered property purchases in Canberra accessible to all.


Whether you're a local Canberran searching for your next home, relocating to our beautiful city, or contemplating a change in your housing situation, partnering with us ensures you reclaim your time, alleviate concerns about overpaying, and make well-informed decisions backed by our deep local market expertise and respected position as Canberra’s preferred buyers agency.


If you need more assistance or prefer not to navigate this journey alone, we're here to help. Reach out and have a conversation with us today

Penny and Ian — Hyde Burchell Buyers Agents In Canberra, ACT
Penny — Hyde Burchell Buyers Agents In Canberra, ACT
Ian — Hyde Burchell Buyers Agents In Canberra, ACT

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